Privacy Policy

1. Information We Collect

When you interact with PrimeNex Digital through our website, services, or communication channels, we may collect the following types of information:

Personal Information You Provide

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms, request a quote, or subscribe to our newsletter.
• Project Information: Details about your business, project requirements, goals, budget, and timeline that you share during consultations.
• Account Information: If you create a client portal account, we collect your username, password, and account preferences.
• Payment Information: Billing address and payment details processed securely through our third-party payment processors. We do not store full credit card numbers on our servers.
• Communication Records: Records of your correspondence with us including emails, chat messages, and phone call notes.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns on our website.
• Device Information: IP address, browser type, operating system, device type, and screen resolution.
• Location Data: General geographic location derived from your IP address.
• Referral Source: How you arrived at our website (search engine, social media, direct link, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital marketing services, including website design, SEO, graphic design, and social media marketing.
• Communication: To respond to your inquiries, send project updates, provide client support, and deliver service-related announcements.
• Marketing: To send you promotional materials, newsletters, case studies, and special offers about our services (with your consent where required by law). You can opt out of marketing communications at any time.
• Analytics & Improvement: To analyze website traffic, understand user behavior, and improve our website experience and service offerings.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, login status, and other settings.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and personalize your experience.
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements (e.g., Facebook Pixel).

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. To learn more about managing cookies, visit www.allaboutcookies.org.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business — including hosting providers, payment processors, email marketing platforms, analytics services, and project management tools. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government regulation to disclose information.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions.
• Regular Audits: We conduct periodic security assessments and vulnerability scans of our systems.
• Secure Infrastructure: Our hosting infrastructure is protected by firewalls, intrusion detection systems, and 24/7 monitoring.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:

• Client Data: Retained for the duration of our business relationship plus 5 years for legal and accounting purposes.
• Marketing Data: Retained until you unsubscribe or opt out of marketing communications.
• Website Analytics: Retained for up to 26 months (Google Analytics default).
• Inquiry Data: Contact form submissions retained for up to 2 years for follow-up and service improvement.

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Cookie Control: Manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us at hello@primenexdigital.com. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@primenexdigital.com, and we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by PrimeNex Digital. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

PrimeNex Digital is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date.
• Notify active clients via email of significant changes.
• Display a notice on our website for 30 days after major updates.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: